Terms of Service

"Provider" means Core Cloud LLC, a company incorporated in the United States (Registration No. [REGISTRATION NUMBER]), the operator of corecld.com and the infrastructure described herein.

"Customer" means any natural or legal person who places an order and enters into a contract with the Provider.

"Services" means KVM virtual private servers (VPS), associated network connectivity, IPv4/IPv6 address allocation, DDoS protection, and access to the control panel (panel.corecld.com) and billing portal (billing.corecld.com) as specified in the applicable plan.

"Consumer" means a Customer who is a natural person acting for purposes outside their trade, business, craft, or profession.

"AUP" means the Acceptable Use Policy set out in Section 7 of these Terms.

2.1The Provider operates KVM virtual machines on physical hardware colocated at Equinix FR5, Frankfurt am Main, Germany. Services are delivered over the public internet and managed through the billing portal and server control panel.

2.2Services are provided subject to the availability targets in Section 6. The Provider does not guarantee uninterrupted or error-free availability beyond the stated SLA targets.

2.3The Provider reserves the right to modify or discontinue any Service feature with 30 days' notice. If a Service is discontinued in its entirety, the Customer may terminate without penalty and receive a pro-rata refund for any unused prepaid period.

2.4The Provider does not provide managed services. The Customer is solely responsible for the configuration, security, and operation of their VPS and all software installed on it.

3.1A contract is formed when the Provider activates the ordered Service. An automated order confirmation email does not constitute acceptance; the contract is concluded upon service activation.

3.2The Customer must provide accurate, complete, and current account information — including full name or company name, a valid email address, and a valid billing address. The Customer undertakes to keep this information up to date at all times.

3.3The Customer warrants that they are at least 18 years of age and, if ordering on behalf of a company, that they are authorised to bind that company to these Terms.

3.4The Provider reserves the right to refuse any order at its absolute discretion, including without limitation for fraud prevention, capacity management, or reputational risk. No obligation to give reasons for a refusal arises.

3.5These Terms apply exclusively to the contract. Any conflicting terms submitted by the Customer — including purchase order terms — are expressly rejected and have no effect.

3.6Core Cloud Ltd reserves the right to request government-issued identification to verify your identity or business entity at any time. This may include, but is not limited to, a passport, national ID card, or company registration documents. Failure to provide requested documentation within 7 days of request may result in account suspension pending verification.

4.1All prices are quoted in Euros (EUR) and are exclusive of applicable taxes. VAT or equivalent indirect tax will be applied where required by law, based on the Customer's location and VAT registration status. Business customers with a valid EU VAT identification number may be eligible for reverse-charge invoicing; such customers must provide their VAT number at the time of ordering. The Provider makes no representation regarding the Customer's individual tax position and recommends independent tax advice.

4.2Services are billed monthly in advance on the anniversary of the order date. Invoices are issued automatically to the Customer's registered email address.

4.3Payment is due within 14 days of the invoice date. If full payment is not received by the due date, the Provider will send a written reminder. If payment remains outstanding 7 days after the reminder, the Provider may suspend the Service without further notice. If payment is not received within 30 days of suspension, the Provider may terminate the contract, retain all fees paid, and permanently delete all associated data. The Customer remains liable for all outstanding amounts.

4.4The Customer must not initiate a chargeback or payment dispute without first contacting the Provider in writing and allowing a reasonable opportunity to resolve the matter. An unjustified chargeback or payment reversal constitutes a material breach of these Terms and entitles the Provider to terminate the contract immediately, retain all fees paid, and pursue recovery of any resulting costs (including bank fees and reasonable legal costs).

4.5The Provider may adjust prices with 30 days' written notice to the Customer's registered email address. Customers who do not accept revised pricing may terminate the contract with immediate effect and receive a pro-rata refund for any unused prepaid period. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

4.6There are no setup fees, activation fees, or hidden charges unless explicitly stated during the order process.

5.1Each plan includes a monthly outbound traffic allowance as specified at the time of order. Inbound traffic is not counted against the included allowance.

5.2If a Customer exceeds the included allowance within a billing period, the connection speed is automatically throttled to 20 Mbit/s for the remainder of that period. No overage fees are charged. Full speed is restored at the start of the next billing cycle.

5.3Traffic is measured at the Provider's network edge. The Provider's traffic records are authoritative and conclusive in any dispute regarding usage.

5.4The Provider reserves the right to take immediate action — including suspension — in response to unusual traffic patterns that indicate abuse, network attacks, or breach of the AUP, regardless of whether the included traffic allowance has been exceeded.

6.1The Provider targets a monthly network and server availability of 99.9% ("Target Availability"), measured at the Provider's network edge. This corresponds to a maximum of approximately 43 minutes of permitted downtime per calendar month.

6.2"Downtime" means a continuous period of at least 5 minutes during which a VPS is unreachable from the public internet due to a fault within the Provider's infrastructure, confirmed by the Provider, and reported by the Customer via a support ticket within 72 hours of the incident.

6.3The following are excluded from SLA calculations and do not constitute qualifying downtime:

• Scheduled maintenance announced at least 24 hours in advance via status.corecld.com
• Downtime caused directly or indirectly by the Customer, including but not limited to misconfiguration, software installed by the Customer, or actions taken by the Customer or their authorised users
• Force majeure events, including natural disasters, fires, flooding, power grid failures, civil unrest, strikes, or government actions
• DDoS attacks directed at the Customer's assigned IP addresses that exceed the capacity of the Provider's scrubbing infrastructure, where the Provider has taken reasonable mitigation steps
• Suspension of the Service due to the Customer's breach of these Terms, including non-payment or AUP violations
• Interruptions caused by the failure of third-party internet infrastructure beyond the Provider's reasonable control

6.4Where the Target Availability is not met due to a qualifying fault, the Customer is entitled to service credits calculated as follows:

• 99.0% – 99.9% monthly uptime: 10% of the monthly fee as credit
• 95.0% – 99.0% monthly uptime: 25% of the monthly fee as credit
• Below 95.0% monthly uptime: 50% of the monthly fee as credit

Credits are applied to account balance and are not redeemable as cash. Claims must be submitted to support@corecld.com within 30 days of the incident. The SLA excludes scheduled maintenance windows, force majeure events, customer-caused outages, and volumetric DDoS attacks as detailed in Section 6.3.

6.5Service credits are the Customer's sole and exclusive remedy for downtime or service unavailability.

7.1The Customer is solely and exclusively responsible for all software, data, content, and activity on their VPS and for all traffic originating from their assigned IP addresses. The Provider does not monitor the content or activity of customer servers except where required by law or in response to a substantiated abuse report.

7.2The Customer must take all reasonable steps to secure their VPS against unauthorised access, including but not limited to using strong authentication, keeping software updated, and not exposing unnecessary services to the public internet.

7.3The following uses are strictly prohibited and constitute a material breach of these Terms entitling the Provider to immediate termination:

• Sending unsolicited bulk email (spam), operating an open mail relay, or any activity likely to cause the Provider's IP ranges to be listed on blacklists or blocklists
• Conducting, facilitating, directing, or knowingly enabling distributed denial-of-service (DDoS) or similar network attacks against any target
• Hosting, distributing, or transmitting malware, ransomware, trojans, botnets, keyloggers, spyware, or any software designed to cause harm to any system or person
• Operating phishing websites, credential harvesting operations, or any form of online fraud or identity theft
• Hosting, distributing, accessing, or transmitting child sexual abuse material (CSAM) — zero tolerance; all such incidents are reported immediately to law enforcement and relevant authorities
• Infringing the intellectual property rights of any third party, including copyright infringement via file sharing or stream ripping operations
• Cryptocurrency mining of any kind
• Conducting port scanning, vulnerability scanning, or network reconnaissance against systems the Customer does not own or have explicit written authorisation to test
• Participation in botnets or using the Service as a command-and-control node for any malicious infrastructure
• Operating Tor exit nodes without prior written approval from the Provider
• Storing or distributing any illegal content under applicable law
• Using the Service in any manner that disrupts, degrades, or impairs the Provider's infrastructure or other customers' services
• Reselling or sub-licensing the Services to third parties without the Provider's prior written consent
• Any activity that violates applicable law in the United States, the European Union, or the jurisdiction in which the targeted system or person is located

7.4Where the Provider reasonably believes an active, ongoing security threat, network attack, or serious AUP violation is occurring, the Provider may suspend the Service immediately and without prior notice. The Provider shall have no liability for any damages resulting from such suspension. In all other cases, the Provider will attempt to provide 24 hours' notice before taking action.

7.5The Customer agrees to respond to abuse complaints forwarded by the Provider within 24 hours. A failure to respond, or a response that the Provider deems inadequate, may result in suspension or termination of the Service.

7.6The Provider's determination as to whether a breach of the AUP has occurred is final, provided it is made in good faith.

7.7Abuse reports must be sent to abuse@corecld.com and must include:

• Description of the alleged violation
• IP address or hostname involved
• Date and time of incident (with timezone)
• Any supporting evidence

7.8DMCA takedown requests must be sent to abuse@corecld.com and must include:

• Description of the copyrighted work claimed to be infringed
• URL or location of the infringing material
• Your full contact information
• A statement of good faith belief that the use is not authorised by the copyright owner
• A statement of accuracy under penalty of perjury
• Your physical or electronic signature

We investigate all abuse reports within 24 business hours. False or malicious DMCA claims may result in legal action against the claimant.

8.1The Provider does not provide automatic backups of VPS data unless explicitly stated in the service plan. The Customer is solely responsible for implementing, testing, and maintaining their own backup strategy. The Provider strongly recommends that Customers maintain off-site backups at all times.

8.2The Provider shall have no liability whatsoever for any loss, corruption, or destruction of Customer data, howsoever arising, including as a result of hardware failure, Provider error, or AUP-related termination.

8.3Upon termination of the contract for any reason, all Customer data stored on the Provider's infrastructure will be permanently and irrecoverably deleted within 7 business days. Deleted data cannot be restored.

9.1The Customer may cancel Services at any time by submitting a cancellation request through the billing portal. Cancellation takes effect at the end of the current billing period. No refund is issued for the remaining unused portion of the billing period, except where required by applicable consumer protection law (see Section 10).

9.2The Provider may terminate the contract without cause by giving 30 days' written notice to the Customer's registered email address, with a pro-rata refund for any prepaid period remaining after the effective date.

9.3The Provider may terminate the contract immediately, without notice, and without any obligation to refund in the event of:

• Any breach of the Acceptable Use Policy (Section 7)
• Non-payment of invoices following the process in Section 4.3
• An unjustified chargeback or payment reversal (Section 4.4)
• Provision of materially false, fraudulent, or misleading account information
• Any legal or regulatory obligation requiring termination
• The Customer becoming insolvent, entering administration, or making arrangements with creditors

9.4All outstanding fees owed by the Customer remain due and payable upon termination regardless of the reason for termination.

10.1New customers are eligible for a full refund within 7 days of their first order, provided: (a) the service has been active for less than 24 hours, OR (b) less than 10% of allocated resources have been consumed. Refund requests must be submitted to support@corecld.com with your order ID.

10.2By placing an order, you acknowledge that the service begins immediately upon provisioning and expressly waive any applicable statutory cancellation rights under the EU Consumer Rights Directive 2011/83/EU or equivalent applicable law. This waiver is collected explicitly during the order process.

10.3Refunds are not available in cases of ToS violations, abuse, fraud, or chargebacks. This policy does not affect your statutory rights where the service has not been delivered as described.

10.4For Consumers as defined in Section 1 who have not expressly waived their cancellation rights, the right to cancel applies within 14 days of contract conclusion under the EU Consumer Rights Directive 2011/83/EU or equivalent applicable law. If the Service has not yet been activated, a full refund will be issued within 14 days of cancellation.

10.5The Customer may cancel Services at any time via the billing portal. Cancellation takes effect at the end of the current billing period. No refund is issued for the remaining unused portion of the billing period except as provided in Sections 10.1 and 10.4 above.

11.1The Customer shall indemnify, defend, and hold harmless the Provider and its directors, officers, employees, contractors, and agents from and against any and all claims, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• The Customer's use of the Services, including use by any third party to whom the Customer grants access
• Any content stored, transmitted, or processed on the Customer's VPS
• Any breach by the Customer of these Terms, including the AUP
• Any violation by the Customer of applicable law or the rights of any third party, including intellectual property rights, privacy rights, or any other rights
• Any claim by a third party that content hosted on the Customer's VPS causes harm or infringes their rights

11.2This indemnification obligation survives termination of the contract. The Provider will notify the Customer promptly of any claim subject to indemnification and will cooperate reasonably in the defence of such claim, at the Customer's expense.

12.1To the maximum extent permitted by applicable law, the Provider's total aggregate liability to the Customer under or in connection with these Terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by the Customer to the Provider in the three calendar months immediately preceding the event giving rise to the claim.

12.2To the maximum extent permitted by applicable law, the Provider shall not be liable for any:

• Loss of profits, revenue, or anticipated savings
• Loss of business, contracts, or goodwill
• Loss of or corruption of data
• Indirect, consequential, or special losses
• Loss arising from the Customer's failure to maintain adequate backups (Section 8)

12.3Nothing in these Terms limits or excludes the Provider's liability for:

• Death or personal injury caused by the Provider's negligence
• Fraud or fraudulent misrepresentation by the Provider
• Any other liability that cannot be excluded or limited by applicable law

12.4For Consumers, nothing in these Terms affects statutory rights under applicable consumer protection legislation.

13.1The Provider may amend these Terms with 30 days' written notice to the Customer's registered email address. The revised Terms will be published at corecld.com/legal/terms.

13.2Continued use of the Services after the effective date constitutes acceptance of the amended Terms. If the Customer does not accept the changes, they may terminate the contract with immediate effect prior to the effective date and receive a pro-rata refund for any unused prepaid period.

14.1These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14.2Subject to Section 14.3, each party irrevocably agrees that the courts of the State of Delaware, United States shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

14.3Consumers habitually resident in the European Union retain the right to bring proceedings before the courts of their place of habitual residence. Nothing in these Terms limits mandatory consumer protection rights applicable in the Customer's country of residence.

14.4Online dispute resolution: The European Commission provides an ODR platform at https://ec.europa.eu/consumers/odr. The Provider is not obliged to and does not voluntarily participate in consumer arbitration proceedings.